Habits in Motion
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
Episodes (56)
Building a Culture of Continuous Improvement
Resource Management Chapter 12: The Jobsite Flywheel — Systems That Power Predictability
Resource Management Chapter 11: Tracking and Utilization Systems
Resource Management Chapter 10: Maintenance and Repair Management
Resource Management Chapter 9: Equipment Acquisition and Lifecycle Planning
Resource Management Chapter 8: Inventory Accuracy and Usage Allocation
Resource Management Chapter 7: Inventory Control and Accessibility
Resource Management Chapter 6: Staging and Material Flow Optimization
Resource Management Chapter 5: Procurement Systems and Roles
Resource Management Chapter 4: Coaching, Feedback & the Stay Interview
Resource Management Chapter 3 | Onboarding that Inspires Loyalty
GM | Chapter 0: The Big Picture: everyone reads this book
Resource Mangement Chapter 2 | Build a Bench
Resource Management Chapter 1 | Culture Is Your Best Recruiter
Operations Chapter 12 | Dependability Builds Trust
Operations Chapter 11 | Efficiency is a Mindset
Operations Chapter 10 | Quality is in the Details
Operations Chapter 9 | Safety First, Always
Operations Chapter 8 | Lead the Client Experience
Operations Chapter 7 – "Grow the Team, Grow the Dream"
Operations Chapter 6 | Coach, Don’t Command
Operations Chapter 5 | Set the Standard Early
Operations Chapter 4 | Lead Yourself First
Operations Chapter 3 | Ego, Curiosity, and Growth
Operations Chapter 2 | Master the Task: Win the Moment You’re In
Operations Chapter 1 | Own the Day: Show Up, Stand Out
Sales | Chapter 12: 5th Gear Service – Drive Referrals Without Saying a Word
Sales | Chapter 11: Integrating Sales, Operations, and Service
Sales | Chapter 10: Metrics and Accountability Without Pressure
Chapter 9 – Proactive Selling and OODA Loops
Sales | Chapter 8: The 20% Logical
Sales | Chapter 7: Creating Recurring Revenue Streams
Chapter 6: Consultative Selling Techniques
Sales | Chapter 5: Channel Partner Networks – Expanding Your Reach
Chapter 4: The Power of Proactive Follow-Ups
Chapter 3: Building Your Personal Brand in Sales
Sales Chapter 2: Sustainable Selling — Planting Seeds for Lifetime Clients
Sales | Chapter 1: The Art of Client-Centered Selling
GM Chapter 12 | Leadership Practices for Engaged and Thriving Teams
GM Chapter 11: Performance with Purpose – Your Company Scorecard
GM Chapter 10: The Operating System – Using the 7 Habits in Real Life
GM Chapter 9: Growth with Grit – Scaling Culture, Not Just Revenue
GM Chapter 8: Build to Last – Vision, Succession, and the Long Game
Chapter 7: Show Me the EBITDA – Why Profit Isn't a Dirty Word
Chapter 6: One Year at a Time – Setting & Sticking to Annual Goals
GM 4 | Measure What Matters
Chapter 5: Urgency Without Panic – How to Create and Keep Momentum
GM Chapter 3 | Being Remarkable
GM Chapter 2 | Leading by Example: Habits That Inspire Respect
GM Chapter 1 | Proactive Leadership Strategies for Success
Modern Service Mastery: The Glorious Introduction
Building Excellence in the Trades
Safety First Building Habits and Culture
How to Lead Without Being a Jerk: Coaching for Crew Leaders
The 4 Pillars of Leading a Field Team
